We hope that you will be very happy with your purchase from Oli’s Skate Shop. If however you do wish to return an item to us then please complete the online returns form that can be found in our customer service section. Alternatively please call us on 07990503826. Please include:
Your name, address and contact telephone number.
The original order number and item’s product details.
Reason for the return – please state if you require a replacement product or a refund.
We would ask that if you require a refund or an exchange then you send back the products as soon as possible, unused and in their original packaging. Any damaged or used goods cannot be refunded.
As soon as we receive your package we will organise for a refund to be made to you using the same method as you used to pay originally, we are unable to refund the cost of the original delivery charges unless the product we sent out to you is found to be faulty. If you require an exchange to be sent out to you we will organise this as quickly as possible.
If the returned product is found to have a manufacturing fault or if we at Oli’s Skate Shop have sent out the wrong product to you then we will include the original delivery cost within our refund and also the delivery costs that you will incur sending it back to us up to the equivalent of a Royal Mail standard parcel cost. Please advise us within 24 hours of receiving your order if your delivery has been damaged in some way or there is something missing, we can then arrange for the best solution whether that be an exchange, refund or additional item to be sent out to you. Please advise us by email within the 24 hour period - firstname.lastname@example.org
does not affect your statutory rights.
All items to be returned to us at:-
Oli’s Skate Shop
33 Moorside Road
Please be aware that if you are returning products from outside of the UK then you will be responsible for the delivery costs back to us and if you require an exchange then you will be responsible for the additional delivery costs to send this exchange to you.
TO CANCEL YOUR ORDER
You have the legal right to cancel your order with us.
If you wish to cancel then please email us at email@example.com or call 07990503826 and give us all the order details. We will then cancel your order immediately and issue you with a full refund as long as your order has not yet been delivered. If you have received your order and would like to return it to us then please see our Returns section for details of how to do this.
Our website will make it very clear at time of order if we have the item in stock and readily available to send out to you. If we do not have it in stock you will be given clear information as to approximate time to get this item ordered in for you. If you then continue to place your order you will be asked for payment of this item and we will then place that order with our supplier. Your normal cancellation of order rights apply, please see information above.
SPECIAL ORDER/BESPOKE PRODUCTS
We are able to create your ‘perfect skate’ by bringing together various items shown on our website to give you a bespoke product. In order to create this product for you we would ask that you contact us by email firstname.lastname@example.org or telephone 07990503826 and we will be only too happy to organise this for you. Please be aware that if you place a ‘special order’ with us then we will be unable to issue you with a refund or exchange unless the item is faulty. We are unable to accept cancellations for these orders unless within 48 hours of the order being placed. We will make this clear to you when you place your order with us.